SHIPPING INFORMATION
SHIPPING/ DELIVERY
Upon confirmation for the orders, please kindly allow up to 2 business days to process and pack your order before the order is dispatched for delivery.
Kindly refer to the table for shipping rate and estimated delivery timing after your parcel is being dispatched from L'zzie Malaysia HQ.
|
Countries |
Shipping |
Delivery |
|
Malaysia |
FREE (Free shipping for spending above RM 150 during Sales period) |
Ninja Van |
|
Brunei, Hong Kong, Philippines, Indonesia, Taiwan |
Flat Rate RM 50 (FREE for spending above RM 300) |
Within 3-15 working days via DHL/Aramex |
|
Australia and Thailand |
Flat rate of RM 150 |
Within 3-15 working days via DHL/Aramex |
|
Singapore |
Flat rate of RM 150 |
Within 3-15 working days via DHL/Aramex |
|
Others |
Flat rate of RM 150 |
Within 3-10 working days via DHL/Aramex |
*Due to overwhelming orders during Sales period, please allow us additional 7 working days to fulfill and deliver your orders. Apologies and we thank you for your patience.
Malaysia
All domestic orders will enjoy free shipping! There will be no additional fees or charges imposed.
We understand that the wait for the arrival of your new purchase can be a torture. The anticipation can make you restless!
Fear not, for Lzzie.com.my has a team of dedicated members who will confirm and dispatch your orders the next day at our best.
All domestic orders will be fulfiled by Ninja Van.
Parcel(s) dispatched to Ninja Van will be delivered in person by the courier service crew. A person will be required to be present to sign for the parcel.
Orders made before 3pm (Monday to Friday) will be dispatched within 1-5 working days for delivery unless due to unforeseen circumstances. Orders made on Saturday, Sunday and Public Holidays will be processed on the next working day as our office do not operate on weekends and Public Holidays.
Ninja Van delivers 8am-8pm from Monday to Saturday. There will be no deliveries on Sundays and PH.
For more information, kindly refer to Delivery section in FAQ.
Parcel(s) that will be sent as Registered Articles may take up to 7 working days to receive. All orders made will be dispatched within 1-3 working days unless due to unforeseen circumstances. Orders made on Saturday, Sunday and Public Holidays will be processed on the next working day as our office do not operate on weekends and Public Holidays.
Self-collection
* Applicable for domestic order(s) only
Self-collect option is also available for domestic orders at our L'zzie Malaysia HQ.
(Excludes sale order(s) made during sale period)
Orders made before 3pm (Monday to Friday) will be dispatched to our retail outlets within 1-5 working days for self-collection unless due to unforeseen circumstances. Orders made on Saturday, Sunday and Public Holidays will be processed on the next working day as our office do not operate on weekends and Public Holidays.
An email will be sent to you once your parcel has reached our outlet and is ready for your self-collection.
Brunei, Indonesia, Hong Kong, Taiwan and The Philippines
Customers from the above stated countries are also entitled to free shipping*! International orders may take between 3-15 working days to reach.
A tracking system is provided for customers to check updates on delivery of purchase.
Please also note that international orders may be subjected to tax which we are not liable for. In addition, delivery time may be delayed due to custom inspection.
You may need to pay tax for your parcel as custom inspection on your receiving country is random, which we apologize are not within our control.
*For spending above RM 300, otherwise it will be charged a flat rate of RM 50.
Australia and Thailand
Customers from the above stated country are charged at a flat rate of RM 100 for shipping. International orders may take between 3-10 working days to reach.
A tracking system is provided for customers to check updates on delivery of purchase.
Please also note that international orders may be subjected to tax which we are not liable for. In addition, delivery time may be delayed due to customs inspection.
You may need to pay tax for your parcel as custom inspection on your receiving country is random, which we apologize are not within our control.
Singapore and Other International Countries
For other International countries not stated above, shipping charges are at a flat rate of RM 150. International orders may take between 3-15 working days to reach.
A tracking system is provided for customers to check for updates on delivery of purchase.
Please also note that international orders may be subjected to tax which we are not liable for. In addition, delivery time may be delayed due to customs inspection.
You may need to pay tax for your parcel as custom inspection on your receiving country are random, which we apologize are not within our control.
Packaging
All online orders will be delivered in specially designed L’zzie boxes to ensure all goods are protected from damage during delivery.
However, kindly take note that L'zzie boxes will not be applicable for bulky and/or sale items.
Out of stock or Defective Items before dispatch of orders
As we strive to provide you with only the best quality of products, we will check the condition of our products before we dispatch your order.
In the event when we are unable to fulfill your orders due to out-of-stock or defective items, L'zzie reserves the right to refund or replace items of equivalent value.
We do seek your kind understanding as it’s unavoidable of human errors in stock balance or quality of items. Please only proceed to order if you are comfortable with this arrangement.
Parcel Tracking
An email containing the tracking code for the selected shipment method will be sent to you once your parcel has been handed over/shipped.
Parcel tracking (Click to access website)
If you require any further assistance, kindly drop us an email at Customercare@lzzie.com.my and we will get back to you the soonest!